bet222 Privacy Policy
This document clearly explains how safe your personal information is with us and how it is managed.
This privacy policy applies to all users of bet222's services. When you use the bet222 website or mobile application, open an account, make a deposit or withdrawal, or contact our customer support — you fall under this policy.
bet222 believes that a user's personal privacy is a fundamental right. We collect and use your information only for the purposes described in this document. Before using this service, it is recommended that you read our Terms and Conditions, which set out the general rules of use in detail.
This policy applies to all bet222 products and services from the date it comes into effect. If you are under 21 years of age, you may not register or use bet222's services.
bet222 collects two types of information — what you provide directly and what is generated automatically while you use the platform.
2.1 What You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay account numbers or bank account details
- Profile information based on the user's own preferences
- Messages or complaints sent to customer support
2.2 Automatically Collected Information
- IP address and device identifiers
- Browser type and operating system
- Date, time, and duration of site visits
- Which page you came from and where you went (referrer data)
- Login activity and betting history
- Information from cookies and similar tracking technologies
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification and fraud prevention | 5 years after account closure |
| Payment Information | Transaction processing and refunds | 5 years from the date of transaction |
| Technical Information | Security monitoring and service improvement | 1 year from the date of collection |
| Betting History | Dispute resolution and responsible gaming monitoring | 5 years after account closure |
bet222 uses collected information for the following purposes only and for no other purposes:
3.1 Service Operations
Information is used to create and manage your account, verify login identity, process deposits and withdrawals, and record betting and gaming activity.
3.2 Identity Verification and Security
bet222 follows applicable procedures to prevent unauthorised account access, fraud, and money laundering. A copy of your national ID card may be requested for this purpose.
3.3 Customer Support
Our 24/7 support team may access your account history to resolve your complaints or queries. We provide support via live chat and email in Bengali and English.
3.4 Responsible Gaming
Your gaming behaviour is monitored, and if harmful patterns are identified, warnings or limits may be applied. User wellbeing is the highest priority under bet222's responsible gaming guidelines.
3.5 Service Improvement and Communication
Information may be used for technical improvements to the platform, adding new features, and sending service-related notifications to registered members. If you do not wish to receive marketing communications, you may opt out at any time by emailing us directly.
bet222 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay and relevant financial institutions for bank transfers — only the information necessary to complete the transaction.
- Game software providers: Pragmatic Play, Evolution, PG Soft, JILI and other studios — minimum information required for game fairness verification and technical services.
- Identity verification services: Reliable verification agencies are used to comply with applicable regulations.
- Legal authorities: Information may be provided to authorities in response to valid legal orders or investigations.
Outside the cases described above, bet222 does not share your personal information with any third party. Adequate safeguards are ensured for any international data transfers.
Cookies and similar technologies are used on the bet222 website and app.
5.1 Types of Cookies
- Essential cookies: Required to maintain login status, security verification, and session management. Disabling these may cause the site to not function properly.
- Functional cookies: Used to remember your language preferences, settings, and personalised experience.
- Analytics cookies: Used to understand site usage patterns and improve services. This data is aggregated and is not used to identify individual users.
5.2 Cookie Controls
You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies will limit certain features.
bet222 uses industry-standard security technology to keep your information safe.
6.1 Technical Safeguards
- SSL encryption — all data transfers occur over encrypted connections
- Data stored on servers is kept in an encrypted state
- Automated monitoring system to detect unauthorised access
- Regular security audits and vulnerability testing
- OTP-based two-factor authentication (where applicable)
6.2 Organisational Safeguards
Only authorised bet222 staff may access user information for specific purposes. All staff are bound by confidentiality agreements and undergo regular training.
In the event of a security breach, affected users will be notified as quickly as possible and recovery measures will be taken.
As a bet222 user, you have certain important rights over your own information:
7.1 Right to Access and Correct Information
You can log in to your bet222 account at any time to view and update your profile information. Requests to correct inaccurate information can be sent to customer support.
7.2 Request to Delete Information
After account closure, your information will be deleted once the designated retention period has ended. However, some information must be retained for a specified period due to legal obligations.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive offers or promotional messages, you can opt out by emailing the support team. This will not stop essential account-related notifications.
7.4 Right to Lodge a Complaint
If you have any concerns about data protection, contact bet222's customer support directly. We aim to provide an initial response within 72 hours.
For more details about these rights, visit our FAQ section, which contains answers to common questions about data protection and account management.
All bet222 services are exclusively for users aged 21 and above. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If there is evidence that a user registered with a false age, the account will be closed and any collected information will be securely deleted.
If a parent or guardian believes their child has registered on bet222, please contact customer support directly.
9.1 Policy Updates
bet222 reserves the right to amend this privacy policy at any time. Registered users will be informed of significant changes via email or site notifications. Continued use of the service after any changes will be considered as acceptance of the updated policy.
9.2 Contact Us
If you have any questions or concerns about this privacy policy, please contact our customer support:
- Email: [email protected]
- Live chat: available 24/7 in Bengali and English
To learn more about bet222, visit our About Us page.